Do you want all the features offered by a traditional telephone system at a much lower price? You can have them with VoIP. VoIP telephone systems for small businesses come with countless features that enable easy handling of calls and effective collaboration. You also spend much less on hardware and maintenance. Perfect for a small business that cannot afford large upfront hardware costs or expensive monthly maintenance.

Benefits of VoIP Telephone Systems for Small Business

Choosing a VoIP telephone system will benefit your business in countless ways. Here are some of the key benefits of VoIP telephone systems for SMEs.

Easy and Cost-Effective Setup

Most small businesses cannot afford the large upfront costs associated with a traditional telephone system. That’s where VoIP comes in.

Setting up a VoIP system is easy and inexpensive. When you choose a VoIP telephone system with Optionbox, we’ll set it up for you and give you all the training you need to manage your system yourself. A VoIP telephone system can be set up within a matter of hours. The same cannot be said for a traditional telephone system.

Increased Flexibility

Are you always on the move? With a traditional telephone system, you’d probably end up missing important calls. With VoIP, on the other hand, you’ll never miss an important call ever again.

VoIP telephone systems are extremely flexible, allowing calls and functionality on any device. This means you can point all calls to your mobile, so you never miss anything – even when you’re not in the office. Need unparalleled flexibility that allows you to effectively communicate, even when you’re on the go? VoIP is the best telephone system for your SME.

Lower Expenses

Setting up a traditional telephone system is very expensive. On top of the setup costs, there are typically large ongoing costs associated with a traditional system. Comparatively, setting up a VoIP telephone system is much cheaper as well as lower monthly costs.

Calls between people using the same VoIP telephone system are often free, meaning you and your team can communicate effectively without worrying about any cost. Even to external numbers, such as customers, calls costs are typically lower than traditional landline calls. If you need to keep a tight lid on your company expenses, VoIP is a business essential that can help you to.

VoIP Scales with Your Business

VoIP telephone systems are ideal for ever-growing businesses. As you’re growing, it can be tough to know how many phone lines you’ll eventually need. Fortunately, you don’t need to worry about this with a VoIP telephone system.

You can easily add licences to your VoIP telephone system as your business grows and you add new employees. Adding a new licence takes literally takes minutes. On top of that, you don’t need a technician to come in and set up their new phone. Our VoIP telephone system is plug and play, so there’s no waiting as your team grows.

Easy Call Management

If you only have a small team, managing incoming calls when using a traditional telephone system is challenging. You can overcome the challenges of handling several incoming calls at one time with the advanced call management features available with VoIP telephone systems.

Some of the call management features to businesses using our cloud-hosted telephone system are:

• Call Transfer
• Call Hold
• Call Forwarding
• Hunt Groups
• Auto-Attendant Menus
• Customisable Waiting Message

Our VoIP telephone system is packed full of call management features that benefit businesses like yours. With features such as a customisable waiting message, you can ensure customer satisfaction whilst reducing the pressure on your team, ultimately increasing productivity.

VoIP Telephone System: FAQs

What Does VoIP Stand For?

VoIP stands for Voice over Internet Protocol. This means that you make calls over the internet, rather than the traditional phone network. VoIP calls are routed in a secure data centre, rather than hardware installed on-premises.

How Reliable Are Cloud-Based VoIP Telephone Systems?

Are you concerned that a cloud-based telephone system might not be as reliable as an on-site system? Think again. We host our cloud-based telephone systems in multiple secure data centres. If one data centre encounters an issue, another centre takes over. Ultimately, this means that you’ll rarely have any issues with your telephone system.

However, say your internet connection drops. What do you do then? We can provide multiple backup services that allow you to answer calls as usual should your internet connection drop. For example, you can easily divert all calls to one or several mobiles or landlines, ensuring you can still answer calls if your internet connection failed.

Is My Internet Connection Fast Enough for VoIP?

The speed you’ll need for your VoIP telephone system will vary based on several factors, such as how many people will be on the phone concurrently and how much strain your business’s processes places on your broadband.

On many occasions, we will install a separate internet connection specifically for your VoIP telephone system. This dedicated connection means your telephone system will perform to its best potential, with high-quality calls and the greatest possible uptime. If you’d like to find out more, please book your VoIP demo here where we will explain why we do this in more detail.

Are VoIP Calls Good Quality?

Yes, VoIP calls are high-quality. In fact, depending on your set up, VoIP calls will be higher quality than calls on a traditional landline. Because of the way that we set you up with your VoIP telephone system, calls over the internet have dedicated bandwidth. This means your calls will be consistently high-quality, no matter the time of day or the number of concurrent calls.

When you speak to us about a cloud-based phone system for your business, we can help you find out whether your current broadband is good enough for your system. If it isn’t, we’ll let you know so you don’t end up with a telephone system that doesn’t work correctly. If you’re looking for a new broadband connection, we have several options that you can find out more about on our business broadband page.

What Equipment Is Needed to Get Set Up?

Compared to a traditional phone system, there isn’t a lot of equipment needed to set up a VoIP telephone system. First and foremost, you’ll need a working broadband connection. A VoIP telephone system simply will not work if you don’t have business broadband.

If you have broadband, you’ll need IP phones. We provide IP phones for you and fully configure them so it’s plug and play for you. You can make and receive calls through a computer, so you might not actually need IP phones depending on your personal requirements.

And that’s all you need! We’ll provide you with everything you need, so you don’t need to shop around different providers. Most importantly, you pay for everything, such as your phones and licences, monthly, so you never have any large upfront costs.